You may cancel an order before dispatch or return it for any reason within 14 days commencing from the day after receipt of goods. If you wish to cancel, return or exchange an order, please contact us via e-mail or telephone first. Return postage is paid for by you, the customer, you will be refunded any postage paid at the time of original purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Products must be returned in appropriate packaging to avoid damage. Postage should be via recorded delivery or signed-for service, please ensure that you obtain proof of postage. Once we've received and inspected your return, payment will be refunded within 14 days of us accepting the return. Should we reject your return for reasons such as goods are damaged, opened, not complete, or not in original packaging, we will contact you via e-mail or telephone. To complete your return, we require a receipt or proof of purchase. If you are returning specially commissioned work, commission fees will not be refunded.